Caching Issues

Web Page Caching

NewTowncarShare News' website uses web caching to better serve you, the user. Web caching temporarily stores data on your web browser from the pages you have visited. This allows our web pages to download faster upon your return, providing you with a more enjoyable user experience. One of the side effects of this operation is that sometimes our website does not 'refresh' with the new offers you receive.

The Remedy

Most website users can quickly and easily resolve any price discrepancies between the offer they received (or clicked on) and the pricing on the website by performing a hard refresh of the offer web page. To perform a hard refresh, do the following:

1. Go to the offer web page where you will be prompted to make the transaction. 

2. Depending on the web browser you are using, perform a hard refresh as follows:

Windows

  • Google Chrome: hold down Ctrl key (on keyboard) and click the reload button (in browser).
  • Mozilla Firefox: hold down Ctrl key and press the F5 key (both on keyboard).
  • Microsoft Explorerhold down Ctrl key (on keyboard) and click the refresh button (in browser).
  • Other browsers: Google search your specific browser and the words 'hard refresh' in the search box.

Mac

  • Google Chrome: hold down Shift key (on keyboard) and click the reload button (in browser).
  • Mozilla Firefoxhold down Shift key (on keyboard) and click the reload button (in browser).
  • Apple Safarihold down Shift key (on keyboard) and click the reload button (in browser).
  • Other browsers: Google search your specific browser and the words 'hard refresh' in the search box.

Still have problems?

If you have tried the options above and still aren't successful, please contact Customer Service, we are here to help Monday – Friday, 9 a.m. – 5 p.m. MST. 

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